Client Testimonials

Superb lunch…

We had a superb lunch at Lumley Castle. The piper was a great idea of yours and I think our guests had a wonderful experience, even the rain held off for us all. Many thanks to all the staff and chefs. – Amanda, Komori Currency Technology. 17th October 2013

Once again I have to thank you…

Once again I have to thank you and your team at Lumley Castle for an excellent evening. All of my guests were very complimentary about the hotel the surroundings and arrangements for the evening dinner. Thanks again Stuart Kenwell, Nissan, 6th September 2013

Excellent service and attention to detail…

Good Afternoon Jan, On behalf of everyone who attended on Friday 9th August for Breakfast and Dinner I would like to thank you and your staff for the excellent service and attention to detail that was received by all of our guests.

The feedback we have received from our guests has been nothing but praise for the venue, service and food provided by yourselves and I am sure it is a venue a number of our guests will be looking at for their own marketing events.  I am only sorry I could not experience your fabulous facilities myself. Please could you pass on our thanks to all concerned. Kind regards Wendy Chapman, Clark Business Recovery Ltd, 14th August 2013


Broadcast LIVE from our Garter suite on the 7th August 2013

Hi Samantha, Just wanted to say a big thank you for all your help! We all really enjoyed our stay. All your staff were great- however Adam was absolutely brilliant. He was really keen on helping me and my colleagues and was great overall. I found him to be extremely helpful and friendly- I wish there were more staff like that in all the places that we are staying. Many Thanks, Kind Regards Jan Krzesimowski, BBC SPORT, 8th August 2013

The rooms to the staff to the food were first class…

Hi Samantha, As discussed briefly as I departed Lumley last week, I wanted to express my thanks for such a fantastic event. The venue was absolutely wonderful, and everything from the rooms to the staff to the food were first class. The staff really made a difference to our event, and I have received many emails/comments regarding the service we received. I do hope we will be back next year and will keep in touch. Best Wishes Joanne Pinkney, Group Marketing and Communications Director, Tribal. 31st January 2013

Exceeding expectations…

I have recently got back from attending a conference and staying at your hotel and had to email to say what a fantastic stay it was! The room I stayed in was great, all the mod cons with the quirk of the Elizabethan style with the addition of being clean and tidy after the cleaners had been. The room was a little cold for me, so went to reception and within 10 minutes was provided with a heater, fantastic service, and incredibly helpful even when I locked myself out and wanted to find out what was being served for dinner! Big smiles and always friendly!

The meals and service were great with again all the staff being pleasant and helpful as well as some lovely food! The banquet was a great evening with the entertainment second to none creating a great atmosphere, and the novelty of the bibs and themed food made such a difference. As for the breakfast, that will be missed tomorrow morning! It was an excellent selection and again service, with me still wanting to find out how the chef made his scrambled eggs;so yummy! Not forgetting the big smiles on the staffs face even though it was far too early for everyone!

Overall an enjoyable stay with all staff members going up and beyond in, exceeding expectations. The room was fabulous I was sad to leave and certainly recommend to anyone! Many thanks – Laura Brown, 25th January 2013

I’ll definitely use the venue again with my team and clients in 2013…

“Hi Jan, I want to say how delighted my team and I were with the Hotel arrangements on Tuesday night. The rooms were excellent, staff superb and the banquet great fun. I’ll definitely use the venue again with my team and clients in 2013. And as it happens I’m with you again Sunday with my family and friends for our 13th year for pre Christmas Sunday lunch! Thanks again” - Phil Newton, National Head of Sales & Technical Development, James Hay Partnership, 14th December 2012


Hi Nancy, Just a quick email to thank you for all your help with the running and organising of our symposium last week.  The day went really well and we had excellent feedback from the delegates, they thought the venue and food was excellent.  So much so that we would like to book it again for next year. Many thanks Jan – Janice Williams (RLN) City Hospitals Sunderland – Personal Sec Anaes, 23rd November 2012


Hello Nancy, On behalf of the management and staff, we would like to thank you and all the staff who looked after us so well last Thursday 15th November 2012.
The service and hospitality we received throughout the day was first class and this was carried on throughout the dinner and the rest of the evening.
We were particularly impressed with the way the kitchen took the list of choices for each diner and the waiters managed to give everyone their correct choices without a problem!
Please pass on our grateful thanks to all your staff.  Many thanks again for everything
Best wishes - Audrey Wood, PA to the Chairman & Managing Director, Hadrian Healthcare Group, 20th November 2012