The rooms to the staff to the food were first class…
Hi Samantha, As discussed briefly as I departed Lumley last week, I wanted to express my thanks for such a fantastic event. The venue was absolutely wonderful, and everything from the rooms to the staff to the food were first class. The staff really made a difference to our event, and I have received many emails/comments regarding the service we received. I do hope we will be back next year and will keep in touch. Best Wishes Joanne Pinkney, Group Marketing and Communications Director, Tribal. 31st January 2013
I have recently got back from attending a conference and staying at your hotel and had to email to say what a fantastic stay it was! The room I stayed in was great, all the mod cons with the quirk of the Elizabethan style with the addition of being clean and tidy after the cleaners had been. The room was a little cold for me, so went to reception and within 10 minutes was provided with a heater, fantastic service, and incredibly helpful even when I locked myself out and wanted to find out what was being served for dinner! Big smiles and always friendly!
The meals and service were great with again all the staff being pleasant and helpful as well as some lovely food! The banquet was a great evening with the entertainment second to none creating a great atmosphere, and the novelty of the bibs and themed food made such a difference. As for the breakfast, that will be missed tomorrow morning! It was an excellent selection and again service, with me still wanting to find out how the chef made his scrambled eggs;so yummy! Not forgetting the big smiles on the staffs face even though it was far too early for everyone!
Overall an enjoyable stay with all staff members going up and beyond in, exceeding expectations. The room was fabulous I was sad to leave and certainly recommend to anyone! Many thanks – Laura Brown, 25th January 2013
I’ll definitely use the venue again with my team and clients in 2013…
“Hi Jan, I want to say how delighted my team and I were with the Hotel arrangements on Tuesday night. The rooms were excellent, staff superb and the banquet great fun. I’ll definitely use the venue again with my team and clients in 2013. And as it happens I’m with you again Sunday with my family and friends for our 13th year for pre Christmas Sunday lunch! Thanks again” - Phil Newton, National Head of Sales & Technical Development, James Hay Partnership, 14th December 2012
THE VENUE & FOOD WAS EXCELLENT…
Hi Nancy, Just a quick email to thank you for all your help with the running and organising of our symposium last week. The day went really well and we had excellent feedback from the delegates, they thought the venue and food was excellent. So much so that we would like to book it again for next year. Many thanks Jan – Janice Williams (RLN) City Hospitals Sunderland – Personal Sec Anaes, 23rd November 2012
FIRST CLASS SERVICE AND HOSPITALITY…
Hello Nancy, On behalf of the management and staff, we would like to thank you and all the staff who looked after us so well last Thursday 15th November 2012.
The service and hospitality we received throughout the day was first class and this was carried on throughout the dinner and the rest of the evening.
We were particularly impressed with the way the kitchen took the list of choices for each diner and the waiters managed to give everyone their correct choices without a problem!
Please pass on our grateful thanks to all your staff. Many thanks again for everything
Best wishes - Audrey Wood, PA to the Chairman & Managing Director, Hadrian Healthcare Group, 20th November 2012