Terms & Conditions

Lumley Castle Hotel will not make any refunds if packages/events are advertised at a discounted rate after your booking has been confirmed & regardless of weather conditions all the events will go ahead, unless instructed otherwise.

Best Rate Promise

Lumley Castle offers our on-line customers a promise that the lowest available rate for your requested stay is published on our website.

You can feel secure in the knowledge that the booking you are making now, will not be found cheaper on any other website or through any other travel agent. You are getting the best available rate that is in the marketplace at the moment, for your requested stay.

If you find a rate published on any other website, on the same day your booking is made on our website, for the same dates, room type and length of stay, then we will refund the difference.

For a claim to be valid under this website promise, it must satisfy the Terms and Conditions below, and submitted to ratepromise@lumleycastle.com in line with the following procedures:

On the day of making a reservation on our website, if you find a lower, published, available room rate for the same dates, length of stay, number of persons, room type and board basis, and advise us on the above e-mail address, Lumley Castle will honour the lower rate.

The promise applies to a lower rate with booking rules that are identical to the booking rules of the hotel’s own website, including any pre-payment or cancellation conditions.

In the event of a multiple nights stay, the promise will compare total room cost of the entire stay as booked on the hotel’s own website with the total room cost of the entire stay found at a lower website rate, with identical booking conditions.

If multiple rates have been displayed at the time of your booking on the Lumley Castle website, for the same reservation dates and room type, you must have reserved the lowest rate to be eligible for the promise.

The promise does not apply to the following rate types:

  1. Rates that are not publicly available, such as negotiated corporate or group rates
  2. Discount rates offered only to members of groups or individuals who meet previously specified criteria or memberships
  3. Package rates that include the room and other components such as travel, car hire, entertainment, and/or non-breakfast meals
  4. Package or group add-on rates that extend the length of stay
  5. Rates negotiated for stays extending beyond 30 days
  6. Rates that are available on auction websites
  7. Rates available on websites that do not disclose the hotel brand until the reservation is complete
  8. Pre-paid rates that involve a voucher (including electronic vouchers) for a hotel stay

The lower rate must be reservable by the general public and be verifiable by Lumley Castle. If the lower rate has been booked, Lumley Castle is not responsible for any fees incurred due to cancellation of the booking.

Lumley Castle will compare the rates net of any taxes, gratuities or any other fees associated with the room rate that a web site may add to the overall inclusive rate for the booking.

Only one claim may be submitted and be eligible for each stay. The offer is subject to availability.

Lumley Castle reserves the right to modify or cancel this Promise at any time at its sole discretion. In the unlikely event you should need to claim against this promise, please follow these procedures :

Forward your Lumley Castle booking confirmation email with booking reference together with the website address of where you found the lower rate (if possible please include a screen shot of the room and rate). Your claim should be made within 24 hours of your booking with us and we will investigate and reply to you within one working day. Claims should be made more than 24 hours prior to arrival, to allow us time to investigate your claim. Should the claim be valid we will amend your room rate which you will pay on departure inclusive of the further 10% discount. Please send only correspondence regarding this Best Rate Promise by email to ratepromise@lumleycastle.com.