Lumley Castle Hotel – Event Terms & Conditions 2020.

1. Price

All prices stated are inclusive of VAT at the current rate.

2. Payments

Bookings are only accepted by the company on full payment per person. All monies paid are non-refundable. The total amount will be held for 12 months from the date of cancellation if you have not contacted us within 12 months to book a new date the full amount will be lost and non-transferable.

3. Dietary Requirements

Lumley Castle must be notified of all dietary requirements and special requests at least 14 days prior to your event. Regrettably, we are unable to cater for any requirements we have not been informed of in advance.

4. Cancellation

The company reserve the right to cancel any booking not fully paid for four weeks prior to the date of the event. The company also reserves the right to cancel an event at any time at its discretion without being liable to the customer for any loss or liability arising from such cancellation.

Unless prevented by force majeure Lumley Castle will provide the accommodation, facilities and services as specifically outlined within the booking confirmation. Force Majeure explicitly covers major events outside of Lumley Castle’s influence and control and includes the temporary or permanent interruption of business caused by severe weather, local or regional power outages, and government lockdown closures due to epidemics and/or pandemics. In the event of force majeure all bookings and events will be offered new dates to rebook. In the event that an alternative date cannot be agreed, credit to the value of the booking will be provided for up to 12 months from the date of the original booking, subject to availability. In the event that a future booking cannot be arranged, guests are advised to claim against their credit card/travel insurance. In the event of force majeure, any previously paid deposits will not be refunded.

5. Discounted Rates

Lumley Castle Hotel will not make any refunds or reimbursements if packages or events are advertised at a discounted rate after your booking has been confirmed.

6. Property & Vehicles

The company regrets that it cannot accept liability for loss or damage to visitor’s property, goods of effects, howsoever arising which occur at or on the company premises. Vehicles parked on the company’s premises are left at the owner’s risk and Lumley Castle Hotel will not accept liability for any loss incurred or damage sustained whilst at or on the premises. It is the responsibility of the lead name to communicate this to all attendee’s and by making a booking Lumley Castle accepts this to have been communicated.

7. Photography

Our official photographer is Alan Hewson. All photographs taken are at the copyright of Lumley Castle Hotel. Whilst we are happy for you to take your own photographs, we politely ask that you respect the enjoyment of those around you and refrain from using camcorders or video due to copyright protection.