Your Safety & Security will be our No.1 priority

The dedicated Team at Lumley have been working their socks off to ensure that guests visiting Lumley Castle Hotel when we open can be totally reassured with our cleanliness, hygiene practices and social distancing controls. We’ve totally committed to a Safe & Sound experience.

SAFE & SOUND Operational Safety Measures

  • All arriving guests offered a clinical protection mask.
  • All staff in public areas will wear clinical masks.
  • All staff temperatures are taken and recorded when coming on duty.
  • Staff will not travel to work in their uniform
  • A robust and clearly signed one-way system outlined across the hotel.
  • Room service delivery staff equipped with visors, masks and gloves for your protection.
  • No team member will enter your room during your stay with you present.
  • The daily servicing of rooms will be optional and only with the guest not present.
  • Bedrooms serviced and checked to a UV Standard.
  • Anti-viral soap provided in guest bedrooms.
  • Express checkout ensures you do not need to return to reception on departure.
  • Hand sanitising stations at every entrance to the hotel and in its corridors.
  • A selection of bedroom-contact-accessories removed to facilitate high standards of cleanliness.
  • Screen protection at reception and across all bar counters.
  • Significant investment in floor signs and new external/internal signage.
  • For the safety of all guests, those arriving for events will have their forehead temperature checked before being admitted. Guests with a minimum temperature of 99.8 degrees with not be admitted.
  • Supplies to the hotel will be undertaken by suppliers wearing masks and gloves.
  • For the safety of all guests, those arriving at the hotel must sign a private & confidential disclaimer stating that they have not suffered from COVID-19 symptoms within the last 14 days and that they have not knowingly been in contact with anyone else with COVID-19 symptoms within the previous 14 days.
  • All measures will be audited by accredited Shield Safety Consultants.