Lumley Castle Hotel – Event Terms & Conditions
Covid -19 Update: All event bookings will be refundable or transferable in the event that Lumley Castle is closed, or the event attendee(s) is unable to travel as a direct result of UK Government imposed restrictions either regionally or nationally on the day the event has been scheduled.
Refunds based on the likelihood of restrictions being instigated will not be processed until UK government guidelines have been fully updated.
1. Price
All prices stated are inclusive of VAT at the current rate.
2. Payments
Bookings can accepted by the company on full payment per person or by deposit payment however, a minimum deposit is required show below:
A minimum deposit payment of £15.00 per head for event tickets and a minimum deposit payment of £100 per room for any accommodation package, is required at the time of booking, with final balance to be settled before 30th November.
All monies paid are non-refundable.
3. Dietary Requirements
Lumley Castle must be notified of all dietary requirements and special requests at the point of booking. Regrettably, we are unable to cater for any requirements we have not been informed of in advance.
4. Cancellation
The company reserve the right to cancel any booking not fully paid for four weeks prior to the date of the event. The company also reserves the right to cancel an event at any time at its discretion without being liable to the customer for any loss or liability arising from such cancellation.
Unless prevented by force majeure Lumley Castle will provide the accommodation, facilities and services as specifically outlined within the booking confirmation. Force Majeure explicitly covers major events outside of Lumley Castle’s influence or control and includes the temporary or permanent interruption of business caused by severe weather, local or regional power outages, and government lockdown closures due to epidemics and/or pandemics other than Covid-19.
In the event of force majeure, any previously paid deposits will not be refunded however, all bookings and events will be offered new dates to rebook. In the event an alternative date cannot be agreed, credit to the value of the booking will be provided for up to 12 months from the date of the original booking, subject to availability. In the event that a future booking cannot be arranged, a refund will be offered once the credit has expired after 12 months and guests are advised to claim against their credit card or travel insurance.
5. Discounted Rates
Lumley Castle Hotel will not make any refunds or reimbursements if packages or events are advertised at a discounted rate after your booking has been confirmed.
6. Property & Vehicles
The company regrets that it cannot accept liability for loss or damage to visitor’s property, goods of effects, howsoever arising which occur at or on the company premises. Vehicles parked on the company’s premises are left at the owner’s risk and Lumley Castle Hotel will not accept liability for any loss incurred or damage sustained whilst at or on the premises. It is the responsibility of the lead name to communicate this to all attendee’s and by making a booking Lumley Castle accepts this to have been communicated.
7. Photography
All photographs taken are at the copyright of Lumley Castle Hotel. Whilst we are happy for you to take your own photographs, we politely ask that you respect the enjoyment of those around you and refrain from using camcorders or video due to copyright protection.
