Lumley Castle Hotel is committed to ensuring that your privacy is protected and that we fully comply at all times with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, the 2018 GDPR and all other applicable legislation.
1. WHAT INFORMATION DO WE COLLECT
We may collect the following information:
- Contact information including email address
- Other information relevant to customer offers
- Credit or debit card details, address and phone number if making a booking or reservation
- Career history if applying for a job at Lumley Castle
2. HOW WE USE THIS INFORMATION
Our internal procedures cover the storage, access and disclosure of your information. When you agree to sign up to our email newsletter we need to know your name and email address. We gather this information to allow us to provide you with an email every few weeks which contains information about promotional offers or hotel news we think may be of interest to you. You can unsubscribe from our contact list at any time by replying to a marketing email with the word “unsubscribe” in the subject line or by emailing us at [email protected]
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. For any data that is collected and stored when a booking is made on our website, such as for events or vouchers, or items for purchase are added into a shopping cart online it will be securely shared with our third-party Woocommerce. They will only use your Personal Information to provide you with product updates or marketing communications that they feel may be of interest to you. When a cart belonging to a registered customer or a guest customer is abandoned or inactive for 15 minutes, an automatic email will be sent after 4 hours regarding items left in the shopping cart.
3. WHERE WE STORE THE INFORMATION
All information you provide to us is stored on our secure servers and will only be used for marketing purposes and handled by the marketing team at Lumley Castle Hotel. For data handled by Woocommerce, data is stored in a WordPress database which is hosted in a secure data centre in London.
Our employees and third party service providers may access your information when providing a service such as online booking and third party consultants offering marketing
Support. All of our employees and data processors that have access to, and are associated with the processing of your personal information are obliged to respect the confidentiality of our visitors information.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
If you are applying for a job opening at Lumley Castle using our career form and have sent us your personal details as part of the application process, all information is stored securely on site at Lumley Castle and is only used for reference purposes. All data will be cleansed 6 months after receiving application if a candidate is unsuccessful.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
4. UPDATING YOUR INFORMATION
If any of the information that you have provided to us changes, for example if you change your email address or name, please let us know by emailing: [email protected]
5. YOUR CONSENT
6. MARKETING PERMISSIONS
If you have selected to do so, Lumley Castle Hotel will send you email communications every other week by email regarding our offers, promotions and hotel updates, but we will not do so without your express consent. If you do not wish to receive any further email please use the unsubscribe option in the email or alternatively contact us at [email protected]
7. CHANGES TO THIS POLICY
8. GOOGLE ANALYTICS
To understand how people use our site, and to discover areas on our site with issues, we use Google Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.
9. CONTENT MANAGEMENT SYSTEM
WordPress is the Content Management System (CMS) that runs this website. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people it is not set at all. User data is all anonymous.
Sharing tools in the form of Facebook and Twitter share buttons feature on this site, these third party websites may set a cookie if you are logged in to their service. Please refer to the Facebook and Twitter cookie policies.
You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site – see below for further information on cookies.
A cookie is a small text file which we transfer to your hard drive through your web browser when you visit our website or open certain emails. It enables our own system to recognise you when you visit our website again and improve our services to you. The information can be used to enhance the content of our website and make your use of it easier. They help us to understand who our customers are and what you like to buy or browse, which in turn helps us create a more exciting Lumley Castle Hotel experience for you. Cookies are not harmful to you or your computer/device.
By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser (see below). However, if you do not allow cookies on your computer you will not be able to fully access and make purchases or reservations on our website.