Lumley Castle Hotel is committed to ensuring that your privacy is protected and that we fully comply at all times with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, the 2018 GDPR and all other applicable legislation.
We may collect the following information:
Our internal procedures cover the storage, access and disclosure of your information. When you agree to sign up to our email newsletter we need to know your name and email address. We gather this information to allow us to provide you with an email every few weeks which contains information about promotional offers or hotel news we think may be of interest to you. You can unsubscribe from our contact list at any time by replying to a marketing email with the word “unsubscribe” in the subject line or by emailing us at . We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. For any data that is collected and stored when a booking is made on the website such as for events or vouchers, or items for purchase are added into a shopping cart online it will be securely shared with our third-party Woocommerce. They will only use your Personal Information to provide you with product updates or marketing communications that they feel may be of interest to you. When a cart belonging to a registered customer or a guest customer is abandoned or inactive for 15 minutes, an automatic email will be sent after 4 hours regarding items left in the shopping cart.
If any of the information that you have provided to us changes, for example, if you change your email address or name, please let us know by emailing:
If you have selected to do so, Lumley Castle Hotel will send you to email communications every other week by email regarding our offers, promotions and hotel updates, but we will not do so without your express consent. If you do not wish to receive any further email please use the unsubscribe option in the email or alternatively contact us at .
To understand how people use our site, and to discover areas on our site with issues, we use Google Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.